Jamila Henderson

Phone 254-384-4589

Jamilah36@gmail.com

 

OBJECTIVE 

To pursue employment with a company that will acknowledge my skills and my 17 years of experience in the customer service field.  

SUMMARY OF QUALIFICATIONS

 

• Demonstrated the ability to service the customers if this would be by phone or face-to-face interaction.

• Possessed thorough knowledge of all products and services, assuring timely and accurate presentation, adept at coordinating delivery, organization deliver schedules for customers and clients.

• Extensive experience in responding to customers and their needs, resolving problems, listens and delivering the information as needed.

 

WORK EXPERIENCE

07//2013- Present Iqor -Samsung Technical Support

I take calls from customer calling in with questions about their tablets and cell phone device. I will troubleshoot the issues the customer has with the device, if the issue is more than what my troubleshooting can fix. I will then set the customers device up for repair with our repair center.

 

3/2011- 01/2013 PFS Web- The Home Depot Account CSR/ Chat Agent

I took phone calls from customers calling in to place orders, and check on the status of their orders. I would also, assist with Fraud Orders, Return Merchandise Orders and make Call Backs. I chatted with customers online wanting product information and Order status.

 

01/2009 - 03/2011 Masters Enhancement- Benefits Specialist

I handled written prescriptions and refills request via fax and email. I processed prescription orders to ensure correct delivery for internal members. I provided members with benefit information. I also, assisted pharmacies in member network.

 

04/2006 - 12/2008 PRC-Dispatcher Inbound Call Center

Answered calls from customers who would call in for roadside assistance. The customers would call in for me to have a driver dispatched out to the vehicle for assistance.

 

EDUCATION

 

South Oak Cliff High School 1992/GED Garland Library 1994

Arbor Stone Apartments Residential Volunteers 03/2003- 05/2005

Everest College 2008 MIBC/Medical Billing and Coding

References Available Upon Request